Terms and Conditions

Due to previous guests letting us down we have to say that

by continuing with the booking, you are agreeing to the

House rules below

and the

Government travel policy relating to COVID

  • That there is no reception and electronic key codes to get in the building and to your room will be sent by email.

  • Room Bookings - No Deposit required, unless you select Non-refundable rate which payment will be taken on booking. 

  • Standard bookings - The full balance payment will be taken from the card details supplied 2-3 days prior to your arrival 

  • You will be sent a receipt for the balance payment by email approximately 2-3 days before your arrival with the key codes. 

  • If the booking is cancelled less than 3 days before arrival then a charge equal to the full booking amount will be made.

That you have checked the 'cancel or amend' page

  • That you will speak to us either through the volunteer(s) who are in and out of the building throughout the day and night, or by phone if there are any faults, advice etc. 

  • If you book direct with us, there is no admin or card fee to make the booking

  • That all arrivals are after 4 pm due to COVID cleaning

  • No smoking in the building or out of the windows

  • No illegal drugs

  • No anti-social behaviour

  • No noise after 11 pm

  • No dismantling of fixtures, beds, furniture etc.

  • No wedging of fire doors open (they are there for a reason)!

  • There is staff living on the premises for your security, (Exclusive use - the staff will not come into the main building whilst you are there unless it is for breach of these rules, security issues or to rectify any faults).

  • No stag/hen or similar party groups

  • Only paying guests permitted on the premises

  • Only children over 5 years welcome - Accompanied at all times by an adult (18 years). (Does not apply to booking sole use of the whole building).

  • No pets allowed on room bookings 

  • To leave the building by 10.30 on the departure day

  • That BhP is not responsible for your parking but will assist by providing maps of parking areas

  • That BhP has a shared Kitchen, Dining Room, Lounge with TV and DVD player, all with social distancing in place and some rooms have shared bathrooms

  • That termination of the stay with no refund and further charges may be associated with any breach of the house rules drawn from payment card and/or Damage Deposit.

  • That we are 'committed to clean' Covid guidelines